..\ testimonials

Swissmatic http://www.swissmatic.co.uk/

The staff at OnTrack have supported our IT systems for several years and we have developed good personal and working relationships with them. They have of course supplied and installed server and PC hardware and various software packages for us during this time, but we feel that they have also taken the trouble to understand our business and our priorities in order to provide us with the best possible service. Recently we installed a broadband service to provide faster access to the internet. As well as bringing the benefits we required, this change caused us some concern over security exposures to staff remotely accessing our system from hotels or internet cafes around the world. Although a relatively new challenge for them, OnTrack researched the various solutions available to address this problem and discussed the options with us before supplying and installing a VPN solution utilising Fob Key access codes. We would have no hesitation in recommending OnTrack to other companies requiring professional IT Support.

Park Systems Furniture http://www.parksystems.co.uk/

Our efforts are clearly focused on our own business opportunities and customers, and while we obviously have a sound understanding of the basics of IT, it is very useful to be able to call on the services of a professional IT company when needed. When extending our IT operations into a new area, such as broadband, it helps to get advice from a company who already have significant experience in that area and know, not only know what questions to ask, but also what pitfalls to avoid. Having OnTrack around at such times provides us with additional confidence in extending our use of IT technology into new areas. On a more general front we have experienced relatively few IT problems and these have been addressed and resolved promptly. Clearly this allows our business to run as smoothly as possible with minimal disruption and is testimony to the quality of the products and the professionalism of the work done in the initial installation.

Oak Tree Housing Association http://www.oaktreeha.org.uk/

Following OnTrack advice we have successfully replaced, or are in the process of replacing, a population of existing hardware with leading brand alternatives and can testify to the improvement in stability and performance that has resulted. We have experienced a reduction in unscheduled problems since OnTrack Systems took over as our “virtual IT department” and have benefited by being able to hand responsibility for dealing with suppliers to OnTrack for them to handle on our behalf. Their experience in dealing with suppliers and in performing problem diagnosis has frequently resulted in faster resolution of problems.

Cloch Housing Association http://www.clochhousing.org.uk/

Since moving our IT Support contract to OnTrack Systems, from another company with whose support we were not entirely satisfied, we have noted a definite improvement in the availability and reliability of our computer system. Problems which we have reported to OnTrack’s HelpDesk have been promptly and professionally dealt with and they always see problems through to complete resolution. Their assistance with problem diagnosis and dealing with suppliers is a key benefit. We were more than satisfied also with the manner in which they supplied and installed our current server and some additional PC’s. We would commend OnTrack to organisations such as ours who require dependable IT support.

A & F Riddell Printers

We were very fond of our unix system as we had been using it for years and found it very useful. The problem was that it was becoming limited; we could not enhance it and it was no longer supported. When we first contracted OnTrack to do the job we said that we would be happy if the system would come close to our current system. We have now been using the system for some months and are pleased to say that it exceeded our expectations and has proved to be more flexible than our old system.